Order FAQs
Which countries do you currently deliver to?
The currently supported delivery countries are as follows.
Australia / Canada / Germany / Hong Kong SAR / Indonesia / Malaysia / New Zealand / Philippines / Singapore / Taiwan / United Kingdom / United States
How long does it take to ship?
Usually ships within 72 hours, but some items may need to be ordered from the manufacturer and may take up to 10 business days.
Can I purchase pre-order items and regular items at the same time?
Pre-order items cannot be purchased at the same time as other items.
Why can't I select airmail?
Due to size restrictions for airmail, some items can only be shipped by EMS.
About pre-order sales
- Reservations may be terminated without notice even during the reservation period.
- For orders placed after the reservation period ends, only the quantity available will be sold.